Mobile application

Chatbot for citizens and volunteers (OS)

Targeted end-users

SAFERS Bot is a chatbot developed for Telegram with the aim of helping citizens, professionals, and volunteers to actively participate in forest fire prevention, monitoring and management activities, while facilitating communication between the control room and actors in the field. The application enables real-time information gathering via geolocated multimedia content from smartphones, as well as push notifications to alert at-risk areas. In addition, SAFERS Bot simplifies the coordination of people by enabling real-time sharing of location and tasks, with the ability to assign specific missions to individuals or teams, while tracking their progress. A gamification strategy has been put in place to encourage citizen engagement, reinforce awareness of good practices in the event of an emergency, and encourage them to actively contribute to information gathering.
The SAFERS chatbot offers a wide range of functionalities, including people and resource management to track deployed individuals, mission management to instruct and track the progress of tasks assigned to forces in the field, participative data collection enabling citizens and professionals to send geolocated multimedia updates, communication from the control room to provide information on fire risks and self-protection behaviours, and the ability to review other users' reports with notes to help decision-makers in emergency management.


A gamification strategy is also integrated to encourage citizen engagement. They can earn points, badges, medals, and higher levels using the chatbot's functionalities. The Tips&Quiz section offers microlearning activities on hazards, safe behaviour, and environmental awareness. In addition, citizens can see their relative position to other users on the SAFERS ranking.

All the information collected is then integrated and visualized on a map, thanks to an integration with the SAFERS dashboard, providing an overview of all relevant data.

To download SAFERS Chatbot for citizens: 

Wildfire management phase: prevention and preparedness; detection and response; adaptation and restoration.

Chatbot mock-up example of an interaction window in the chatbot

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